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FAQ

My Mask Protects me from.

LiveItSafe masks is used for protection from airborne microscopic particles such as PM 2.5, dust, allergens, post combustion particles like industrial exhaust or automobile exhausts, shavings, biologics, airborne bacteria and viral particles,  pollution, and other airborne contaminants including pollen.

 

How many Layer is my mask.

Your Mask is 3 or 4 Layer* Masks. Extra Layer does not mean extra protection. Most important and critical is the Nano Technology Layer.

 

What is my mask made of.

Your Masks is made of super soft and very comfortable Cotton. It is skin friendly. One Layer is of our special Nano Technology Filter in between your Cotton Layers.

 

What is this Anti Viral Treatment.

Our 2X protection is double security and safety for you. 1 is the Advanced Nano Tech Filter and 2 is the Anti Viral coating. Now you can be assured when you are in a complex environment.

 

Is my Mask a medical grade mask.

No your Mask is not a medical grade mask. 

 

Shipping Duration.

Your mask is shipped with 2 to 3 working days. Typical transit times is approx 3 to 5 days. Once you place an order expect your mask to reach you within 4 to 6 working days. Our endeavour is to ship your mask the very next day of your order so that you can start using a world class product at the earliest. 

 

How is my mask shipped.

Each mask is in a polypack, We then UV treat for 100% protection. It is then packed in a individual carton or package and shipped. We use companies like EKART, DELHIVERY, FEDEX* and similar for dispatch to all major cities. 

 

Can my Mask be Returned.

We are sorry if you plan to return your mask. Within 2 days of your receiving it; the purchase can be returned if you have not opened the packaging. As this is a personal Hygiene product, returns on packages opened will not be entertained. Please connect at info@liveitsafe.in with your order details to work out return logistics and conditions.

 

Can my Nano Tech filter be washed.

X1 and X3 models have removable Filters. Nano technolgy filter medium is very sophisticated and has microscopic honey comb structure that easily be blocked when in contact with water and washing chemicals. Remove Your filter and then hand wash your mask in mild temperature water and line dry to dry off the excess water.  You may like to iron it in low heat setting. Incase you by mistake wash your filter, please dry it out with a Hair Dryer. Efficiency may have reduced once the filter medium is washed.

 

Can I buy & replace with an extra Filter

Ofcourse Extra Filters are sold for X1 and X3 model. 

 

Does a Part of my purchase help the underprivileged.

Thank you for being a part of this mission. We at Live It Safe believe that we are part of a greater eco system.  Every mask sold on our website, a percentage of revenue goes towards underprivileged Covid affected patients who cannot afford medical support & health care. Thankyou for your business and support. 

 

Where is my mask designed.

Your Masks are designed by very cool, fun and creative designers based out of Switzerland, Germany and India. Hey you want to design. Hop in. Connect with us and launch* our new collection in your signature.

 

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*Model Specific, Conditions Apply.